VeoForge 100% SLA Guarantee
Uncompromising operational commitments backed by Axtrelis LLC and automated Stripe refunds.
If upstream Google Flow or provider protocols break, working patches are deployed within 48 hours or refund triggers automatically.
34 warm enterprise pools prevent single-point-of-failure throttles. Instant session migration preserves in-flight renders.
Zero lock-in. Liquidate any unspent compute units at any time directly back to your original Stripe card or payment method.
01. Uptime Commitment & Pool Health
VeoForge guarantees an API availability uptime of 99.9% on our core proxy mesh and task orchestration queue. We maintain a dynamically rotated pool of enterprise accounts continuously monitored by health probe workers.
In the event that an upstream account experiences rate limits, IP blocks, or temporary token invalidation, the load balancer automatically isolates the affected instance and transparently routes queue traffic to an active warm standby within 800 milliseconds.
02. The 48-Hour Protocol Patch Rule
AI video generation relies on fast-moving upstream interfaces. If an upstream platform implements a breaking change to their authentication or WebSocket generation protocols:
- Our dedicated engineering team initiates rapid protocol re-engineering within 2 hours.
- A patched reverse proxy build is deployed to production within 48 hours.
- If full generation functionality cannot be restored within 48 hours, customers can request an immediate pro-rata refund of all unspent units.
03. Pro-Rata Unit Refund Execution
Unlike conventional SaaS providers who enforce strict "no-refund" lock-in on credit packages, VeoForge honors a pro-rata refund mechanism. If you decide that VeoForge does not suit your production needs, you can liquidate your remaining balance:
04. Escalation Channels & Rapid War Room
When production pipelines are running thousands of daily renders, every minute of queue stall matters. Enterprise and Fleet tier customers receive priority ticketing: